🎉 Welcome to Mansoura College International Schools!
👏 Congratulations on joining our community!
This page will guide you through activating your school account and using Microsoft Teams as your academic and learning platform.
We are excited to support you in the Student Onboarding process. Here, parents and students will find simple steps to:
- ✅ Set up their accounts
- ✅ Access Microsoft Teams
- ✅ Begin their digital learning journey smoothly
📌 Benefits of Activating Your Account
- 📊 Track your child’s academic progress daily.
- 📝 See homework and upcoming assignments.
- 📢 Get instant school announcements (trips, activities, events).
- 📖 Follow your child’s reading progress.
- 📅 Access daily summaries of missed lessons.
- 🎥 Watch recorded videos anytime.
- 💬 Communicate with teachers and school administration easily.
Step 1: Install Microsoft Teams
📌 Requirements:
- 🔹 A phone (Android or iOS) or a laptop/PC
- 🔹 Your school username and password
📱 Process (Mobile):
- 🔹 Open Google Play
or the App Store 
. - 🔹 Search for and install Microsoft Teams
. - 🔹 Open Teams and sign in using your school username & password. (If you have more than one student, use multiple accounts.)
- 🔹 Allow notifications to receive school announcements.
💻 Process (PC):
- 🔹 Visit teams.microsoft.com or download the Teams app for Windows/Mac.
- 🔹 Sign in using your school username & password.
📥 Download Links:
📧Support: stu_support@mc.edu.eg
Step 2: Students Onboarding inside Teams
📌 Requirements:
- 🔹 Successfully signed in to Microsoft Teams
🧭 Process:
- 🔹 In Teams, open the team named “Channel Book” — this is where school announcements are posted.
- 🔹 Inside Channel Book, click the channel named “Onboarding Guide”.
- 🔹 Go to Classwork → Onboarding Module to find short tutorials and the Onboarding Activity.
📚 Inside the Onboarding Module, you will find:
- ✅ Quick guides (PDF) and short tutorial videos:
- 🔹 How to open class channels and read Posts
- 🔹 How to use Class Notebook
- 🔹 How to access Files / Class Materials
- 🔹 How to open and submit Assignments
- 🔹 How to join Meetings
- 🔹 A “Check Your Knowledge” activity
📧 Support: stu_support@mc.edu.eg
📌 Frequently Asked Questions (FAQs)
Q: I received the SMS — what do I do first?
A: Use the username & password in the SMS to sign in at
https://portal.office.com
and activate the account. Then proceed to install Teams and sign in there.
Q: The SMS contains a short link to the onboarding page. What is on that page?
A: The onboarding page includes step-by-step instructions, embedded tutorial videos, download links for Teams, the Onboarding Module location in Teams, and support contact details.
Q: How do I activate the school account?
A: Go to https://portal.office.com, sign in with the SMS credentials (username and password), follow any first-time prompts (you may be asked to change the temporary password), then explore the App Launcher to confirm the account is active.
Q: I can’t sign in to Office 365 — what should I try?
A: Check for typing mistakes and extra spaces. If it still fails, use the “Can’t access your account?” link on the Office sign-in page or email stu_support@mc.edu.eg with student name and username.
Q: How do I install Microsoft Teams?
A: Mobile: use the Google Play or App Store links on the onboarding page. Desktop: visit teams.microsoft.com or download the desktop app. Then sign in using the same school username & password.
Q: Can I use Teams without installing the app?
A: Yes, you can use the web version at teams.microsoft.com. However, the app gives notifications and better meeting stability.
Q: I have more than one child and they share one mobile. How can I add more than one account in Teams?
On mobile (Android / iOS):
1. Open the Microsoft Teams app.
2. Tap the profile picture (top-left).
3. Tap Add account (or Sign in to another account).
4. Enter the school username & password for the second child and finish sign-in.
5. To switch between accounts: tap the profile picture and select the child’s account.
On desktop (Windows / Mac):
1. Open Teams, click your profile picture (top-right).
2. Click Add account, sign in with the other child’s credentials.
3. Switch accounts from the same profile menu (or use Accounts & orgs to manage).
On the web:
Use different browser profiles (Chrome/Edge profiles) or an incognito/private window to sign in to another account. Each profile keeps sessions separate.
Important tips & privacy:
· Don’t permanently share passwords. Use Add account instead.
· When children finish using a shared device, encourage them to switch accounts or sign out.
· Notifications are per account. If you need notifications for both children, make sure each account is signed in when needed or check Teams regularly.
· For help, email stu_support@mc.edu.eg and include both students’ names and usernames.
Q: Where is the Onboarding content inside Teams?
A: Open the Team named Channel Book → open the Onboarding Guide channel → go to Classwork → Onboarding Module.
Q: What will I find in the Onboarding Module?
A: Short guides and videos that show how to: open class channels, read Posts, use Class Notebook, access Files, open/submit Assignments, join meetings, and the Onboarding Activity assignment.
Q: What is “Check Your Knowledge” in the onboarding modules?
A: It is a simple quiz assignment designed to make sure you understand the onboarding steps (like logging in, finding announcements, or joining a class). It won’t affect your grades — it’s just to help you feel confident before starting classes.
Q: The tutorial video on the onboarding page won’t play — what should I do?
A: Refresh the page, try another browser (Chrome or Edge recommended), or view the tutorial inside Teams. If it still fails, download the video (if available) or contact support.
Q: How long should onboarding take and is there a deadline?
A: Onboarding typically takes 20–40 minutes. Check the assignment due date in Classwork — teachers may set a specific deadline for completion.
Q: Can parents complete onboarding on behalf of their child?
A: Parents can follow the onboarding steps to help, but students must sign in with their own school account and submit the Onboarding Activity themselves.
Q: Who do I contact for onboarding technical support?
A: Email stu_support@mc.edu.eg. Include the student’s full name, class, username, and a short description of the issue.
Q: My child’s classes don’t appear after signing into Teams — what now?
A: Confirm you signed into Teams with the school account from the SMS. If correct, refresh Teams or sign out and sign in again. If the problem persists after 30 minutes, email stu_support@mc.edu.eg.
